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Discreet Shipping
For your privacy our packaging in no way reveals the nature of its contents. You wont see our store name on the return address. We ship using either a plain white box, a standard issue USPS Priority Mail box, or a plain brown UPS Box.
We work very hard to keep the most accurate pricing and stock information on our site at all times. In the event that an item is purchased that is out of stock or discontinued, Sex Toys Megamall reserves the right to send a comparable item of equal or greater value unless requested otherwise by the customer at the time of purchase.
Return Policy
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us at sales@sextoysmegamall.com.
If you do not follow all of the instructions on this page you may not be refunded at all or may incur a 35% restocking fee.
Without prior approval Sex Toys Megamall does not reimburse for return shipping costs.
If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.
In your return package please include:
-The packing slip
-A note telling us what the problem was
-A note stating whether you would like a refund or an exchange for another item.
If you do not include a note, you may not be refunded!
Please allow up to 3 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.
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